We are here to help in case you are experiencing issues with an ongoing transaction.

After you finish this questionnaire, we'll review your case and assist in finding a solution.
What is your first and last name? *

What company do you represent? *

What's your work phone number? *

Start with your country code (e.g. +44)
Who is your counterparty in this trade?

First name and last name? *

Company name? *

Phone number? *

Start with your country code (e.g. +44)
Please provide details of the transaction *

Product, terms (quality, quantity, payment terms, delivery terms, etc.)
Upload all relevant documents here

Contract, Purchase Order, Commercial Invoice, Bill of Lading, etc.
Document 1 *

Document 2

Document 3

Document 4

What is the issue? *

Please provide a detailed description of why, where, how the transaction went wrong
Thank you
We will review the case and revert